TCF - Treating Customers Fairly

Penmor prides itself on the quality and strength of client relationships developed over many years. To be effective, we believe that our relationships with clients need to be based on mutual trust, integrity, respect and support.

We will ensure that Treating Customers Fairly, is central to the way in which we run our business.

Treating Customers Fairly means listening carefully to clients, understanding their needs, and developing services and products that meet those needs.

We will give independent financial advice and work on your behalf at all times. Our aim is to ensure that you receive quality advice, the most appropriate products/service, and products that perform as you expect.

We will maintain high standards of integrity, honesty, professionalism and confidentiality.

We will provide clients with clear, timely information and good service throughout our relationship.

We will give clients time to read, understand, and ask any questions about the product/service before, during and after the point of sale.

Receiving your feedback, good or bad, is important to us. Receiving your views are vital to help us improve our service to you, and other clients in the future. We want to know if we fail to meet your expectations. So that they can be addressed as a matter of importance. 

 

Would like to know more?

To discuss ways in which Penmor could assist you contact us today...